*Users/Buyers Return policy*

Welcome to PingPing Nigeria Limited!

We understand that sometimes things don't go as planned, and that's why we have a hassle-free return policy to ensure your satisfaction. . Please take a moment to familiarize yourself with the steps, eligibility criteria, and guidelines for returns.

1. Authorization and Return Instructions: Upon receiving your complaint, our team will review the information provided. If your case meets our return criteria, we will authorize the return and provide you with detailed instructions on how to proceed.
2. Track Your Return: We'll provide you with a unique tracking number to monitor the progress of your return shipment.
3. Resolution Process: Once we receive the returned item, we will assess its condition. If necessary, we'll notify the seller to address any issues and ensure a satisfactory resolution.

Items Not Eligible for Returns

Please note that certain items are ineligible for return due to various reasons. These items include:

• - Items that have been opened without prior approval
• - Products with missing or altered serial numbers.
• - Perishable goods unless the issue is attributed to us.
• - Items intentionally damaged.
• - Personal items such as makeup, jewellery, and underwear.
• - Books and music CDs.

Frequently Asked Questions (FAQs)

We've compiled answers to common questions regarding the return process:

• - Need to return? Contact us via call, email, WhatsApp, or chat.
• - If a product arrives damaged, return it within the specified guarantee time.
• - Follow the provided steps after receiving return authorization.
• - Unable to schedule a pickup? Visit our physical store.
• - Personal items such as makeup, jewellery, and underwear.
• - Do not open packages that are not intended for you.
• - Allow some time for our response to your inquiry.
• - When returning gifts, ensure they are accompanied by the original product.
• - Stay informed about the progress of your return through provided updates.
• - Refunds will be processed once the return is completed.
• - Did you miss the return window? Unfortunately, returns won't be accepted.
• - If a product arrives broken, contact us within 24 hours.
• - Discrepancy in the product description? Reach out to us for assistance.

Rules for Returning

To streamline the return process, please adhere to the following guidelines:

• - For a change of mind return items must be in new condition, with tags and original packaging.
• - Incorrect item received? You're entitled to a refund.
• - Received an incomplete order? We'll rectify it or provide a refund.
• - Is the product not functioning as expected? We'll work to resolve the issue.
• - Did the item arrive damaged? Report it to us within 24 hours of delivery.
• - Is the product not as described? Contact us, and we'll assist you in finding a solution.

Thank you for choosing PingPing Nigeria Limited. We're here to make sure your shopping experience is as seamless and satisfactory as possible.