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Frequently Asked Questions

For Users

How do I place an order on PingPing Nigeria Limited?

  1. Log in to your Pingping User account.
  2. Browse our wide range of products.
  3. Select your preferred Product/Service and add them to your cart.
  4. Proceed to checkout with payment and provide your delivery details.
- Enjoy doorstep delivery and quality service!

What payment methods are accepted on PingPing Nigeria Limited?

NB: Bank Transfer to company’s account for All payments

  • Payment at Pickup Station(Bank transfer)
  • Payment on Delivery(Bank transfer)

How can I track my order?

  • Log in to your Pingping User account
  • Click on “Tracking Listing Order”
  • Enter the “Tracking Order Code” of your order found in the email of your order

What is PingPing Nigeria Limited's return and refund policy?

*Users/Buyers Return policy*

  1. Initiate a Return: If you find yourself in need of a return, you have a 7-day window from the date of receipt to initiate the process. Contact us at [email protected] with details of the issue and include photographs if possible.
  2. Authorization and Return Instructions: Upon receiving your complaint, our team will review the information provided. If your case meets our return criteria, we will authorize the return and provide you with detailed instructions on how to proceed.
  3. Track Your Return: We'll provide you with a unique tracking number to monitor the progress of your return shipment.
  4. Resolution Process: Once we receive the returned item, we will assess its condition. If necessary, we'll notify the seller to address any issues and ensure a satisfactory resolution.

Items Not Eligible for Returns

Please note that certain items are ineligible for return due to various reasons. These items include:

  • - Items that have been opened without prior approval.
  • - Products with missing or altered serial numbers.
  • - Perishable goods unless the issue is attributed to us.
  • - Items intentionally damaged.
  • - Personal items such as makeup, jewelry, and underwear.
  • - Books and music CDs.

Common questions regarding the return process:

  • - Need to return? Contact us via call, email, WhatsApp, or chat.
  • - If a product arrives damaged, return it within the specified guarantee time.
  • - Follow the provided steps after receiving return authorization.
  • - Unable to schedule a pickup? Visit our physical store.
  • - Do not open packages that are not intended for you.● - Allow some time for our response to your inquiry.
  • - When returning gifts, ensure they are accompanied by the original product.
  • - Stay informed about the progress of your return through provided updates.
  • - Refunds will be processed once the return is completed.
  • - Missed the return window? Unfortunately, returns won't be accepted.
  • - If a product arrives broken, contact us within 24 hours.
  • - Discrepancy from product description? Reach out to us for assistance.

How can I contact customer support for assistance?

- For any questions or clarifications, please don't hesitate to reach out to our support team at [email protected].

-You can also Call us/ chat us on Whatsapp: +234 816 552 8442, +234 808 891 9521

Is my personal information secure on PingPing Nigeria Limited?

- No material on Pingping Nigeria Limited might be replicated, imitated, republished, introduced, posted, sent, put away or disseminated without composed consent from T2T

What should I do if I receive a damaged or incorrect product?

- Steps to take in case of receiving a defective or wrong item, please adhere to the following guidelines:

  • - For change of mind returns, items must be in new condition, with tags and original packaging.
  • - Incorrect item received? You're entitled to a refund
  • - Received an incomplete order? We'll rectify it or provide a refund
  • - Product not functioning as expected? We'll work to resolve the issue.
  • - Did the item arrive damaged? Report it to us within 24 hours of delivery.
  • - Product not as described? Contact us, and we'll assist in finding a solution

How do I leave a review for a product or vendor?

- Open the product and scroll down to enter your review

How can i become a buyer on Pingping Nigeria?

- Our step-by-step guide

  1. Click on the "Register" button at the top right corner of the homepage
  2. Enter your email address in the first field
  3. Fill in your full name in the next field.
  4. Enter your phone number in the next field
  5. Create a strong password and enter it in the password fields.
  6. Select your state from the drop-down menu
  7. Select "Register as User" from the drop-down menu.
  8. Then Click 'Register' to submit your registration details

Note: Make sure to check your email inbox for a verification email from PingPing Nigeria Limited and click on the verification link provided.Once your account has been verified and click on the "Login" button at the top right corner of the homepage.

Enter your email address and password to login to your account. You will be taken to your dashboard where you can explore product listings and make orders.


That's it! You are now registered on the PingPing Nigeria Limited website and can start exploring the platform for all your ecommerce needs.

For Vendors:

How can I become a vendor on PingPing Nigeria Limited?

- Our step-by-step guide

  1. Click on the "Register" button at the top right corner of the homepage.
  2. Enter your email address in the first field
  3. Fill in your full name in the next field.
  4. Enter your phone number in the next field
  5. Create a strong password and enter it in the password fields.
  6. Select your state from the drop-down menu
  7. Select "Register as Vendor" from the drop-down menu.
  8. Then Click 'Register' to submit your registration details

What are the fees and commissions for selling on PingPing Nigeria Limited?

PingPing Nigeria Limited Payment Policy

At PingPing Nigeria Limited, our payment policy is designed to be transparent, fair, and to support the growth of our valued vendors. We have structured our fees based on different tiers, taking into account the cost of items and associated charges. Here's a breakdown:

Tier Structure:

We categorize items into four tiers based on their cost:

  1. LEAST: Items with a cost of #25,000 and below.
  2. MID: Items with a cost between #25,000 and #50,000
  3. PEAK: Items with a cost between #50,000 and #250,000.
  4. EXCLUSIVE: Items with a cost of #250,000 and above.

Tier Structure:

  1. PingPing Fee: A flat fee of #500
  2. PayStack Fees: 1.5% of the transaction amount + additional N100.00
  3. Logistics/Delivery: Use Group1 - #500
  4. Packaging: Size1 - Nylon - #40/50.
  5. Vendor's Commission: Total fees are reduced if the item is well packed in an acceptable condition

Tier 2: MID:

  1. PingPing Fee: 2% of the item cost
  2. PayStack Fees: 1.5% of the transaction amount + additional N100.00
  3. Logistics/Delivery: Choose between Group1 or Group2.
  4. Packaging: Size2 - Mid Box - #350/700.
  5. Vendor's Commission: Total fees are reduced if the item is well packed in an acceptable condition.

Tier 3: PEAK

  1. PingPing Fee: 2% of the item cost.
  2. PayStack Fees: 1.5% of the transaction amount + additional N100.00
  3. Logistics/Delivery: Use any group
  4. Packaging: Size2 - Biggest Box Size - #1000
  5. Vendor's Commission: Total fees are reduced if the item is well packed in an acceptable condition.

Tier 4: EXCLUSIVE

  1. PingPing Fee: 6.5% of the item cost.
  2. PayStack Fees: 1.5% of the transaction amount + additional N100.00
  3. Logistics/Delivery: Use Group3 - #2500 (LEKKI/AJA AXIS).
  4. Packaging: Size3 - Biggest Box Size - #1000.
  5. Vendor's Commission: A fixed 6.5% commission rate applies.

Important Notes: Vendor's Commission Total may be reduced through waivers for well-packed items in acceptable boxes. We reserve the right to adjust our commission rates and fees based on product categories.

At PingPing Nigeria Limited, we are committed to ensuring that our vendors receive fair and transparent payment structures. If you have any questions or need further clarification, please feel free to reach out to our support team

Amendment of Payment Terms

. The Company reserves the right to amend the Payment Policy with prior notice to the Vendor. Continued use of the platform following amendments constitutes acceptance of the revised terms.

By registering as a Vendor on PingPing Nigeria Limited's platform, the Vendor acknowledges having read, understood, and agreed to comply with the terms and conditions outlined in this Payment Policy. Effective as of the date of Vendor registration

How do I list my products on the platform?

- Follow these 6 simple steps to List your product/service:

  1. Login to your vendor account with your email and password.
  2. Click on the “Dashboard menu button”.
  3. Navigate to “Listings” and click on “Add Listing”.
  4. Fill in all the appropriate product/Service details, description and Media (photos/videos) for your product/service Listing.
  5. Select days of delivery and input the number of days to deliver the product or service.
  6. Click on “Submit” to submit your listing for approval.

NB: For your Product/Service to be published Live, your product/Service must comply with some guidelines to be accepted by PingPing Limited and our team is ever ready to assist with making your listing comply to the guidelines. Once approved by our team, your product/service Listing will be live on www.pingping.ng. From there, you can receive an order at any time.

What are the quality standards for products listed on PingPing Nigeria Limited?

- Product Quality and Authenticity:

  1. The Vendor guarantees that all products listed on PingPing Nigeria Limited are genuine, free from defects, and accurately represented.
  2. The Vendor shall ensure that products comply with all applicable laws, regulations, and industry standards, including safety and quality requirements.
  3. The Vendor shall not list counterfeit or fake products on the platform under any circumstances

NB: For your Product/Service to be published Live, your product/Service must comply with some guidelines to be accepted by PingPing Limited and our team is ever ready to assist with making your listing comply to the guidelines. Once approved by our team, your product/service Listing will be live on www.pingping.ng. From there, you can receive an order at any time.

How to process an order as a vendor?

- Product Quality and Authenticity:

  • Check "Messages" on your Vendor Dashboard Menu Daily to see if you have a message from a customer or a new order (an email alert is also sent to you if there is an order).
  • Prepare your package/Service for delivery, delivery to the office for packaging and validation if it's a product; if it's a service, kindly reach out to your Customer and send us a review.
  • Branding and Pre-Delivery Inspection: We place significant value on our branding efforts. Every product ordered from PingPing Nigeria Limited must proudly bear our official sticker, prominently displaying our logo. This branding serves as a hallmark of authenticity and aligns with our mission to offer consistent and trustworthy shopping experiences.

How are shipping and fulfillment handled as a vendor?

  1. Prepare and drop off your packages at our Head Office: This means that you take care of the storage of your products, you are responsible for packing the orders, you bring your orders to our Head office and we only take care of the delivery to the customers

    2. OR

  2. Subscribe to PingPing Delivery service:- We send our dispatch riders to pickup your products and ship to PingPing so that we keep them in our warehouse and make them quickly available for sale. Then, with each order, PingPing packages and ships the product directly to the customer.
  3. The Vendor shall not list counterfeit or fake products on the platform under any circumstances

What is the process for handling returns and exchanges?

  1. Returning Items: If a customer decides to return a product, you should expect to receive the product within a month. Once we receive the returned product at our head office, we'll inspect it to ensure it's not faulty. We'll then reimburse you for the value of the product, plus our commission, in the next payment cycle
  2. Handling Complaints: If you have any concerns regarding the returned item(s), follow these steps to initiate a rejection:
    • Step 1: Notify our team at the head office that you wish to reject the item.
    • Step 2: Our team will document your rejection reason and take a picture of the item. Please keep the returned item with you at this point.
    • Step 3: Raise a claim with our Support Team and attach supporting documents, including a picture or video taken at our head office.
  4. Cost of Return for Descriptive Change: Should a User/Buyer identify a discrepancy between the received product and its description, the obligation to resolve the issue lies with the vendor. If a return is initiated due to a change in the item's description, the vendor shall cover the cost of return shipping. This showcases our commitment to maintaining our platform's integrity and ensuring fairness for our users
  5. PingPing Branding: It's imperative that Pingping branding is affixed prior to delivery to prevent potential returns.

How do I manage my vendor account and track sales?

- Information on vendor account management and access to sales data

What happens if I violate platform policies or guidelines?

- Suspension of account after 2 times of violating policies.

How do I get paid?

- We deposit payment into your bank account at regular intervals and notify you that your payment has been sent through email.

For any questions or clarifications, please don't hesitate to reach out to our support team at [email protected]

Didn’t find your answer, Ask for support.

If you are unable to find the information you're looking for, don't hesitate to seek assistance by asking for support. Our team is here to help address your inquiries and provide the guidance you need.